Leona Edmiston

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© LEONA EDMISTON 2011
DELIVERY & RETURNS
PRIVACY POLICY
CAREERS
LeCLUB VIP
TERMS AND CONDITIONS

DELIVERY AND RETURNS
PRIVACY POLICY
TERMS AND CONDITIONS

Delivery

Sydney Metro Same Day Delivery

Not Available During Sale Periods

•Same Day Delivery is only available to selected postcodes within the Sydney Metro Area.
•If you order by 1pm weekdays you will receive your goods the same day - delivered between 6am – 5pm (Mon-Fri). Orders placed after this time will be delivered the following day.
•We do not deliver on bank holidays and weekends - so please be aware of any impending ones when you order!
•The cost of Sydney Metro Same Day delivery is a flat rate of $10 AUD.
•A signature will be required on receipt. You must be around to accept your parcel. We will only attempt to deliver your parcel once. If you are not around to take delivery, the goods will be sent back to the Warehouse and you will receive a refund minus the shipping fee.
•If you want your delivery to reach you at work/home, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person!
•We cannot deliver to PO Boxes.
•The following postcodes are available for same day delivers:
•Please click here to see the postcodes of the same day delivery.

Australian Standard Delivery

•Orders will be delivered within 1 - 3 working days after you place your order [excluding Weekends and Public Holidays]
•The cost of Australian Standard Delivery is a flat rate of $10 AUD.
•Shipping will be automatically added at the checkout page if order is under the above amount.
•Your order will be sent out via Australian Air Express.
•We are unable to redirect orders once items have been dispatched.
•All order confirmation emails will come with a tracking number which can be tracked online at: http://www.aae.com.au/.
•A signature is required on receipt. If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

International Delivery

•International shipping is a flat rate of $10 AUD.
•Shipping will be automatically added at the checkout page if order is under the above amount.
•Your order will be dispatched via Australian International Registered Post with the following lead times to be used as a guideline: 10 – 14 days.
•We are unable to redirect orders once items have been dispatched.
•Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
•Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
•All orders require a signature upon receipt.
•We cannot deliver to PO Boxes.
•All order confirmation emails will come with a tracking number and a link to the Australia Post website to monitor your delivery.

Returns & Exchanges

*This Return & Exchange Policy Is Only Available to Orders Purchased On Our Online Boutique.

At Leona Edmiston we pride ourselves on the superior quality of our products. If for any reason you are not happy with your purchase from Leona Edmiston we will gladly refund the purchase price or exchange the item if return according to our Return & Exchanges policy.

All you need to do is fill in a Return/Exchange Form, and then return the product to us in original unused re-saleable condition, original packaging, with all tags attached and packing slip. Any items purchased within Australia must be sent back within 14 days of the order date to be eligible for a refund. International Orders must be sent back within 30 days.

Please note we are unable to exchange or refund on our Pins Range unless faulty or shipping costs.

Below is a summary of the steps to follow which can also be found in the return form.

•All items must be in new and unworn condition. Any items which are considered to be "used" will be returned back to you and we will be unable to refund your money.
•Please notify us via email within 7 days of dispatched date of your wish to return. Please include your order details in this email.
•Please also print a copy and complete the returns form and include this in the delivery with your returned item/s.
•If returning item/s from outside Australia, you must mark on the parcel 'RETURN OF GOODS'.
•Where a refund is requested and approved, we will endeavour to refund you as soon as possible, but please allow for up to 10 working days.
•We will credit your original method of payment with the price of the returned merchandise minus any shipping costs.
•If the exchange/return item is due to manufacture fault/ incorrect item received we will refund the cost of the return postage.
•The goods are your responsibility until they reach our Online Boutique.
•IMPORTANT: FREIGHT/DELIVERY NUMBER: (AWB) refers to the tracking number or equivalent reference number your freight OR delivery company OR post office will issue to you.

Affix the correct postage and send it to:

Attn: Returns
Leona Edmiston Online
483 Darling St
Balmain Australia NSW 2041

Click here to download a return form

Exchanges

Please note we can only exchange items for a different size or style, based on stock availability. If you wish to exchange your item fill in a returns for m and specify the new size/ colour/ style you require and we will do our best to complete the exchange for you.

If you are concern you may miss out on a item, we suggest that you return it for a refund and purchase the new piece separately.

If the exchange/return item is due to manufacture fault/ incorrect item received we will refund the cost of the return postage.

Please follow above return instructions for exchanging your items.

Where an exchange is requested and approved we will send out a new item and no extra shipping charges will be charged.

Late Returns

Returns outside our return period timeframes may be accepted at the discretion of Leona Edmiston, and depending on the circumstances may only be exchanged for another product .

Faulty Goods

Goods that are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.

If the exchange/return item is due to manufacture fault received we will refund the cost of the return postage.

Please follow above return instructions for returning faulty goods.

Privacy Policy

At Leona Edmiston we respect your privacy. We collect personal information only for the purposes of fulfilling your order. This may include your name, email address, phone numbers, home address and shipping details.

We may also use the information to assist in providing you with relevant information about our product and special offers that may be of interest to you but only if you subscribe to our newsletter.

Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.

We may also use personal information to perform credit checks, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.

Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions please feel free to contact us.

Terms and Conditions

Welcome to the Leona Edmiston Online Boutique. Please read through our terms and conditions carefully before placing your order. By visiting this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding how we manage information provided by you.

If you have any queries relating to these terms and conditions, please c ontact our support team

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Privacy Policy

- At Leona Edmiston we respect your privacy. We collect personal information only for the purposes of fulfilling your order. This may include your name, email address, phone numbers, home address and shipping details.

- We may also use the information to assist in providing you with relevant information about our product and special offers that may be of interest to you but only if you subscribe to our newsletter.

- Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.

- We may also use personal information to perform credit checks, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

- Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.

- Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions please feel free to contact us.

Security

- The Leona Edmiston Online Boutique is a secure site. We use Secure Socket Layer (SSL) technology for secure data transmission over the internet. We encrypt all of your personal information, including credit card number, name and address, so that it cannot be ready as the information travels over the internet.

- Our secure server software uses VeriSign's SSL encryption method to do this. It is the industry standard and among the best software available for secure online commerce transactions.

- If you elect to submit your credit card details online, you will notice that the URL prefix (located in your address bar) will change from the standard http:// to the secure https://. This means that you are in secure mode.

- Similarly, you will notice your browser's security icon (located at the bottom right hand corner of your browser window) change to either a locked padlock or solid gold key (depending on your browser make and version). You may even - depending on your chosen preferences - receive a prompt informing you that you are visiting a secure page.

- This is your assurance that your browser and our server are communicating securely.

- If you prefer to order via phone please contact us.

How to shop

Shopping at the Leona Edmiston Online Boutique is easy, just follow the steps below:

1. Login

You can either sign in as a guest or as new customer if you have not used our new site before or as a returning customer if you have already sign up to our new site. Please note if you are a LE Club member/ VIP customer in a Leona Edmiston store you will still need to register as a "new customer" if you have not used our new site before.

Why create an account with Leona Edmiston.

- Register with us and you'll be able to enjoy the following benefits through your Leona Edmiston account.

- Build a customised Wish List to create personalized outfits that you can email to friends and family. Plus, you can also print your shopping lists for increased convenience.

- Add sold out items to your Wish List so you can see if more stock arrives.

-Save your address and card details so you can shop even quicker next time.

- Purchases can be added to your account for our Leona Edmiston customers that wish to be a VIP.

2. Sign In

3. Browse our online store via the menu on the right hand side.

4. Once you have found an item you wish to purchase, select the colour option and your size and click on the ADD TO CART button underneath each item.

5. Review the items in your cart by clicking the MY CART link at the top of the page. You can click on the x next to the product to remove any items from your MY CART.

6. Click on VIEW CART to review or click on CHECKOUT to complete your order.

7. If you need any assistance please do not hesitate to contact us.

8. You will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

9. Unless you cancel your order, acceptance of your order and completion of the contract between you and Leona Edmiston will be completed when we email you to confirm the goods have been despatched.

10. Leona Edmiston offers products for sale that are in stock and available for dispatch from Sydney, Australia.

Pricing and Availability

- Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

-We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, if the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

- All prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

7. Pre-orders

- Leona Edmiston at times may offer products for pre-order. Consequently you may from time to time be given the possibility of making an Advance Payment for certain products. This will ensure that you receive this item in priority once the style has been received by Leona Edmiston Online Boutique. Your rights regarding Pre- Order are the same as those for any other purchase at Leona Edmiston Online Boutique.

- Pre-Orders will receive products in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Pre-Orders Styles due to production problems or quality check issues. In these circumstances we will notify you by email and refund the Advance Payment to your credit card as soon as we are advised that merchandise has become unavailable.

Payment

- Payment can be made via Visa, MasterCard, and American Express (There is a 3% surcharge when paying by American Express) Payment will be debited and cleared from your account upon completion of your order. All credit card holders are subject to validation checks and authorisation by the card issuer.

- If the issuer of your payment card refuses to authorise payment to Leona Edmiston, we will not be liable for any delay or non-delivery.

- All credit card transactions on the Leona Edmiston Online Boutique are processed using a secure online payment gateway that encrypts your card details in a secure environment. Leona Edmiston will not hold your credit card details on the website or our customer database.

Best viewing

- The Leona Edmiston Online Boutique is best viewed with monitors using 1024 x 768 resolution or above.

- We have made every effort to display as accurately as possible the colours of our products that appear on Leona Edmiston. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

Sizing Chart

With your arms down, measure around the fullest part of your bust. Measure around your waistline keeping the measuring tape comfortably loose. Measure around the fullest part of your hips (approximately 9 inches or 22cm down from waist).

Size XS bust 34"/87cm - waist 25.5"/65cm - hip 36"/92cm

Size 1 bust 36"/92cm - waist 27.5"/70cm - hip 38"/97cm

Size 2 bust 38"/97cm - waist 29.5"/75cm - hip 40"/102cm

Size 3 bust 40"/102cm - waist 31.5"/80cm - hip 42"/107cm

Size 4 bust 42"/107cm - waist 33.5"/85cm - hip 44"/112cm

Size 5 bust 44"/112cm - waist 35.5"/90cm - hip 46"/117cm

Size 6 bust 46"/117cm - waist 37.5"/95cm - hip 48"/122cm

International Size Guide Note:

All sizes are approximations and may differ slightly from country to country. We encourage you to use the measurements mentioned above.

Leona Size     Australia    UK    Europe     USA
     XS                   8          10         38          6

    1                    10           12        40          8

    2                    12           14        42          10

    3                    14           16        44          12

    4                    16           18        46          14

    5                    18           20        48          16

6 20 22 50 18

Gift Certificates

Unfortunately at this time we are not able to offer gift certificates to be purchased on our online store. Store gift certificates can be purchased in a Leona Edmiston Boutique. If you are not able to pop into a store please visit our Locations page and contact you closest store. All our stores can complete a phone purchase and would be happy to help.

Business Details:

Ducker Edmiston Pty Ltd Trading as Leona Edmiston
Suite 5&6, 410 Crown St,
Surry Hills, NSW 2010
Australia
ABN: 33 087 204 082

Please note this is NOT the address for online returns.