Delivery and returns
Orders will be delivered within 10-15 business days after you place your order at a flat rate of $20 using DHL Parcel Post. Once an order has been dispatched we are unable to redirect orders.
For the United States
When your parcel arrives in the United States, it will be passed to the US Postal Service and delivered according to standard procedures. All orders require a signature upon receipt and cannot be delivered to a PO Box.
Any customs or import duties, if any, are charged once the parcel reaches the United Stated of America. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Charges, if any, will vary from state to state.
For International Orders
When your parcel arrives in your country, it will be passed to your internal postal service and delivered according to standard procedures.
Any customs or import duties, if any, are charged once the parcel reaches your country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Charges, if any, will vary from country to country.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Exchanges and Returns
*This Exchange & Return policy is only available to orders purchased on our Online Boutique.
We follow Australian Consumer Fair Trading policy. Where we are not required to provide a refund or replacement if you change your mind, under this advisement we offer the following policy: We offer the option to exchange, receive a credit note or refund on full price items if you change your mind. We will happily offer an exchange or credit note on SALE items however no refunds or will be issued if you change your mind. Further to our policy your order(s) / items must meet the below criteria for return:
- Items must be returned within 30 days of receipt with the packing slip and/or invoice.
- Please notify us of your Exchange/Return via EMAIL within 7 days of dispatched date, including the order number & details. If you wish to exchange your item, specify the new size/ colour/ style you require and we will do our best to complete the exchange for you.
- You are responsible for any costs associated with returning your item to us.
- Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached. Any items which are considered to be "used" will be returned back to you and we will be unable to refund your money.
- If you request a refund, the purchase price (excluding delivery charges) will be refunded to you (by us crediting your original payment method) once we have received the return item back and confirmed that it meets the above conditions.
- The goods are your responsibility until they reach our Online Boutique.
To Return Your Order
Download and complete the returns form and include this with your Exchange/Return item/s.
Attn: Leona Edmiston Web Store
Studio 6, 32 Ralph Street
Alexandria NSW 2015
We will endeavor to refund you as soon as possible but please allow for up to 10 business days.
As per the Australian Consumer Fair Trading policy we will offer a refund or replacement if an item / style has a ‘MAJOR PROBLEM'. Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty or as having a 'MAJOR PROBLEM'. If the exchange/return item is due to manufacturing fault, we will refund the cost of the return postage.
Please note we are unable to exchange or refund for PINS hosiery due to hygiene unless they are faulty.