Frequently Asked Questions
Q: How can I be sure about the quality of the fabric?
A: Each style has a detailed description of the fabric and care listed. Most importantly, Leona has been designing exquisite dresses for 30 years. Over her successful career, she has developed solid relationships with textile suppliers and manufacturers, sourcing remarkable fabrics from London, New York and Paris mills who supply to the likes of Dolce & Gabbana, Valentino and Chanel.
Q: What is the general fit of the sizes like?
A: Each style is personally tailored by Leona and her technical team to achieve the perfect fit. Leona designs for real women, celebrating all shapes and sizes. Each print is artfully designed into three unique silhouettes, each focusing on flattering differing body shapes, to ensure no ’body’ misses out.
Q: Where can I try on a Leona Edmiston dress?
A: Leona Edmiston has 26 stores and is stocked in 67 Myer department stores across Australia. Our Leona stylists would be happy to have you instore.
We would love to welcome you to Australia! Let us know of your travel plans and we will pamper you in one of our Boutiques when you get here – there will be a glass of champagne waiting.
Q: I cannot see my size available on the website, has it sold out?
A: Most likely yes, the style has sold out - you need to be quick!
Please email us at firstname.lastname@example.org and our customer care team may be able to locate a lucky last one in our boutiques for you. We are continually releasing new styles and prints to keep our collection fresh and unique - a Leona Edmiston dress is a one of a kind and very rarely repeated.
Q: Do I need to create an account to shop online?
A: No you are more than welcome to checkout as a guest.
We do recommend that you create an account, by creating an account you will be able to take advantage of our loyalty LeCLUB program, create wish lists and save your address and credit card details to make your next purchase simple and easy.
Q: What payment methods do you accept? Is it safe to use my credit card online?
A: We accept all major credit cards VISA, MASTERCARD and AMERICAN EXPRESS or you can check out using PayPal.
Q: What currency will I be charged in?
You will be charged in US dollars.
Q: How long does delivery take? And which carrier to you use?
Please note all orders are dispatched from our Australian warehouse. We advise orders will be delivered within 10-17 working days. We ship from Australia using DHL who will direct your order to your local postal service upon arriving in your country. In the USA this is the US Postal Service.
All orders are tracked and we will drop you an email to let you know your LE dress is on its way once dispatched.
Q: Do I need to pay for duties & taxes?
A: Any customs or import duties, if any, are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
We have no control over these charges, if any, and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Q: How can I track my order?
A: Once your order has been dispatched, we will email you with a tracking number.
Simply click on the link in our tracking email and enter your tracking code. Should you have queries about your parcels location or expected delivery, please don’t hesitate to contact our customer support here on the LE website!
Q: Can I exchange my order?
A: Yes of course, view our exchanges policy and download your exchange form here - Delivery & Returns
Q: What’s your return policy if I am unhappy with my purchase
A: We would hate you to be unhappy with your order and offer you the option to return your order. Please read our full policy here -Delivery & Returns
Q: I have a question not answered here. Is it possible to get in touch with you to ask it?
A: Absolutely! We love engaging our customers, helping them with their shopping experience, answer questions and listening to customer feedback.
Please see the Contact Us page to be in touch
And be sure to like us on Facebook, follow us on Instagram, and Pinterest, to keep up-to-date on what is happening at Leona Edmiston, talk with us, and join the Leona Edmiston community. We look forward to hearing from you!