Returns and Exchange policy

REFUND AND EXCHANGE CONDITIONS


Leona Edmiston will provide a full refund and/or exchange on items if they meet ALL the following requirements:

• It is a full priced item (i.e. it was not purchased on a promotion);

• Returned within 14 days from the date of purchase;

• Item is in original condition;

• Garment has not been worn, washed or have personalised alterations in any way and;

• All tags must remain in place including the tag attached reading: “Please note that returns will only be accepted if this tag remains attached and the garment is in unused condition”. Once this tag is removed the item is no longer returnable.

• You have proof of purchase.


Due to hygiene reasons, we cannot refund or exchange the following items unless faulty:

• Hosiery

• Swimwear if they hygiene seal has been removed


REFUNDING SALE ITEM(S): INCLUDING TEMPORARY PROMOTIONS


Leona Edmiston does not provide refunds and/or exchanges for sale items unless it is deemed faulty. This includes products that have been discounted for promotional periods and permanent discounts.


FINAL CLEARANCE STYLES


We do not accept returns or exchange for clearance purchases unless the item is deemed faulty. This applies both to final clearance styles purchased online or in-store.


RETURNING YOUR ITEM(S)


For all refunds, Leona Edmiston will process using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.


• If you purchased item(s) online, you can only return it via the Leona Edmiston Online store.

• If you purchased item(s) in-store, you can only return it via Leona Edmiston stores.

ONLINE RETURNS PROCEDURE



1. Returns Form:

All deliveries comes with an Online Returns Form. Alternatively, you can download this form here. This must be completed and sent to us with your return.


2. Receive Returns Authorisation Number and Return Address:

Please email us at [email protected] to receive a RAN and Returns Address to return your item(s). Please note you are responsible for any costs associated with returning your item(s) to us and that the item(s) are your responsibility until they reach our Online Store.


3. Receipt of Return

Once we receive your return, we will notify you via email of its arrival along with the status of the return.


In-STORE RETURNS PROCEDURE



If your item(s) meet all the requirements in our refund and exchange policy above, please follow the steps below to process a return or exchange with Leona Edmiston Store:


1. Head into your nearest Leona Edmiston store.

2. Request for a refund and/or exchange.

3. Please have ready your proof of purchase.


Faulty Returns Policy



Leona Edmiston Stores and Leona Edmiston Online Store can assist you with your return of a faulty item by offering you a number of solutions:

1. If the fault is minor (as determined at the sole discretion of Leona Edmiston), we may elect to repair the product, where possible;

2. If the fault is major (as determined at the sole discretion of Leona Edmiston), you may elect to receive:- A replacement product (if possible); or - Credit note; or- A refund of the original purchase amount (except if the original purchase was made using a credit note or gift voucher)


Please note, Leona Edmiston will only offer you a repair, exchange, credit note or refund if:

1.The goods are returned within a reasonable time, being 2 weeks from the date of purchase;

2. Proof of purchase to Leona Edmiston’s satisfaction is provided, in the form of the Leona Edmiston transactional receipt or invoice;


Please note, in addition to the above requirements, Leona Edmiston will only offer you a refund if upon assessment by Leona Edmiston:

1. The item is considered faulty; or

2. The item is considered to hold a manufacturing fault; or

3. In respect to Leona Edmiston Online Store purchases, the items varies significantly to the description and/or images