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Delivery and Returns

RETURNS EXTENDED TIL JANUARY 30TH 2019

Australian Delivery

 

Orders will be delivered within 2-6 working days after you place your order, at a flate rate of $10 AUD. Your order will be sent out via E-Parcel by Australia Post, and once dispatched we are unable to redirect orders. We are unable to book delivery for certain times or a different address if you are not home. If no body is home to accept the parcel, it will be left in a safe and secure location or returned to your local Australia Post post office, where you are required to collect the order using the provided delivery notification card left by Australia Post. We recommend selecting your shipping address as a work address, where possible, to ensure the parcel is signed for. No responsibility will be taken for orders after delivery confirmation

 

 

International Delivery

 

Leona Edmiston use Borderfree to process international orders.  You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

We are currently offering Free Shipping on orders over US$200, and Flat Rate Shipping of US$10 on orders under US$200

Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.

At checkout, you may be presented with options to either prepay duties and taxes or to pay duties and taxes on delivery. If you choose to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery. If you choose to pay duties and taxes on delivery, you will be required to pay these fees to the shipping carrier when you receive the order.

 

Please Be Advised That During Peak Trading Periods Customers May Experience a Delay in the Dispatch of Orders Which Applies to Both Domestic & International

 

Online Store Returns Policy

 

Try your online purchases on in the comfort of your own home and if you need to return them, you have 21 days from the date of shipment to do so. 

 

Full-Priced Styles

 

You may return your full-priced purchases for any reason, for a refund, Leona Credit or exchange (subject to availability) for any style at the same price as your order. I.e. A dress purchased at $450 can only be exchanged for another dress that is also $450. All returns are subject to adherence to the terms stated below:

 

  1. Items must be in original condition and must not have been worn, altered or washed
  2. All tags must remain in place
  3. Every garment shipped has a tag attached reading “Please note that returns will only be accepted if this tag remains attached and garment is in unused condition”
  4. Once this tag has been removed, the garment is no longer returnable.

 

Sale Styles

 

We do not accept refunds for sale items. This includes products that have been discounted for promotional period and permanent discounts. We can provide you a Leona Credit, subject to adherence the terms stated below:

 

  • Sale item is not advertised as final clearance sale
  • Items must be in original condition and must not have been worn, altered or washed
  • All tags must remain in place
  • Every garment shipped has a tag attached reading “Please note that returns will only be accepted if this tag remains attached and garment is in unused condition”
  • Once this tag has been removed, the garment is no longer returnable.

 

Final Clearance Styles

 

We do not accept returns, exchange or Leona credit on final clearance purchases, as advertised; unless the item is deemed faulty, whereby the Faulty Returns Policy will apply.

The above policy only applies to the Leona Edmiston Online Store.  Leona Edmiston stores are unable to accept returns on items purchased online, and in turn purchases made in-store cannot be returned to the Online Store.

 

ONLINE RETURNS PROCEDURE

 

1.    Returns Form:

 

 

All deliveries comes with an Online Store Returns Form, see reverse side.  Alternatively, you can download this form from our website.  Click here to download a return form This must be completed and sent to us with your return. 

 

 

2.    Returns Address:

 

Please return your purchased goods, along with the Online Store Returns Form and the Invoice to the below address

 

Leona Edmiston Online Store

Studio 6, 32 Ralph Street

Alexandria NSW 2015

 

Please note that you are responsible for any costs associated with returning your items to us, and that the goods are your responsibility until they reach our Online Store.

 

3.    Receipt of Return:

 

Upon receipt of the return, we will notify you of its arrival along with the status of the return.

 

IN-STORE RETURNS POLICY

 

The above policy only applies to the Leona Edmiston Online Store. Leona Edmiston stores are unable to accept returns on items purchased online, and in turn purchases made in-store cannot be returned to the Online Store.For purchased made in Leona Edmiston stores, no refunds are available unless required by law. Returns, other than for faulty items, must be made within 14 days for either credit note or exchange, with proof of purchase. Returned items must be in original condition and must not have been worn, altered or washed. All tags must remain in place. Every garment sold has a tag attached reading “Please note that returns will only be accepted if this tag remains attached and garment is in unused condition”. Once this tag has been removed, the garment is no longer returnable.

 

FAULTY RETURNS POLICY

 

Leona Edmiston Stores and Leona Edmiston Online Store can assist you with your return of a faulty item by offering you a number of solutions:

1. If the fault is minor (as determined at the sole discretion of Leona Edmiston), we may elect to repair the product, where possible;

2. If the fault is major (as determined at the sole discretion of Leona Edmiston), you may elect to receive:- A replacement product (if possible); or
- Credit note; or- A refund of the original purchase amount (except if the original purchase was made using a credit note or gift voucher)

 

Please note, Leona Edmiston will only offer you a repair, exchange, credit note or refund if:

1.The goods are returned within a reasonable time, being 6 weeks from the date of purchase

2. Proof of purchase to Leona Edmiston’s satisfaction is provided, in the form of the Leona Edmiston transactional receipt or invoice;

and Please note, in addition to the above requirements, Leona Edmiston will only offer you a refund if upon assessment by Leona Edmiston:

1. The item is considered faulty; or

2. The item is considered to hold a manufacturing fault; or

3. In respect to Leona Edmiston Online Store purchases, the items varies significantly to the description and/or images

Please note we are unable to exchange or refund for Pins due to hygiene; unless faulty.

Please note, for all refunds, Leona Edmiston will process using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.