Frequently Asked Questions

Q: How can I be sure about the quality of the fabric?

A: Each style has a detailed description of the fabric and care listed. Most importantly, Leona has been designing exquisite dresses for 30 years. Over her successful career, she has developed solid relationships with textile suppliers and manufacturers, sourcing remarkable fabrics from London, New York and Paris mills who supply to the likes of Dolce & Gabbana, Valentino and Chanel.

Q: What is the general fit of the sizes like?

A: Each style is personally tailored by Leona and her technical team to achieve the perfect fit. Leona designs for real women, celebrating all shapes and sizes. Each print is artfully designed into three unique silhouettes, each focusing on flattering differing body shapes, to ensure no ’body’ misses out.

Q: Where can I try on a Leona Edmiston dress?

A: Leona Edmiston has 3 standalone concept stores located in Sydney. Pop by our QVB and Chatswood Chase boutiques or our Balmain outlet store. Our Leona stylists would be happy to have you instore.

Q: I cannot see my size available on the website, has it sold out?

A: Most likely yes, the style has sold out - you need to be quick!

Please email us at [email protected] and our customer care team may be able to locate a lucky last one in our boutiques for you. We are continually releasing new styles and prints to keep our collection fresh and unique - a Leona Edmiston dress is a one of a kind and very rarely repeated.

Q: Do I need to create an account to shop online?

A: No you are more than welcome to checkout as a guest.

We do recommend that you create an account, by creating an account you will be able to take advantage of our loyalty LeCLUB program, create wish lists and save your address and credit card details to make your next purchase simple and easy.

Our site is secure and it is safe to save your credit card details with us - look out for the green lock in the URL bar for verification. See our Privacy Policy for more information.

Q: What payment methods do you accept? Is it safe to use my credit card online?

A: We accept all major credit cards VISA, MASTERCARD and AMERICAN EXPRESS or you can check out using PayPal and AfterPay.

Our site is secure and it is safe to save your credit card details with us - look out for the green lock in the URL bar for verification. See our Privacy Policy for more information.

Q: What currency will I be charged in?

You will be charged in Australian dollars.

Q: How long does delivery take? And which carrier to you use?

Please note all orders are dispatched from our Australian warehouse. We advise orders will be delivered within 2-6 working days. We use Australia Post.

All orders are tracked and we will drop you an email to let you know your LE dress is on its way once dispatched.

Q: Do I need to pay for duties & taxes?

A: Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.

Q: How can I track my order?

A: Once your order has been dispatched, we will email you with a tracking number.

Simply click on the link in our tracking email and enter your tracking code. Should you have queries about your parcels location or expected delivery, please don’t hesitate to contact our customer support here on the LE website!

Q: Can I exchange my order?

A: Yes of course, view our exchanges policy and download your exchange form here - Delivery & Returns

Q: What’s your return policy if I am unhappy with my purchase

A: We would hate you to be unhappy with your order and offer you the option to return your order, with exception to final clearance. Please read our full policy here -Delivery & Returns

Q: I have a question not answered here. Is it possible to get in touch with you to ask it?

A: Absolutely! We love engaging our customers, helping them with their shopping experience, answer questions and listening to customer feedback.

Please see the Contact Us page to be in touch

And be sure to like us on Facebook, follow us on Instagram, and Pinterest, to keep up-to-date on what is happening at Leona Edmiston, talk with us, and join the Leona Edmiston community. We look forward to hearing from you!