General Terms and Conditions

Welcome to the Leona Edmiston Online Boutique. Please read through our terms and conditions carefully before placing your order. By visiting this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding how we manage information provided by you.

If you have any queries relating to these terms and conditions, please contact our support team. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Privacy Policy

    At Leona Edmiston we respect your privacy. We collect personal information only for the purposes of fulfilling your order. This may include your name, email address, phone numbers, home address and shipping details.


    We may also use the information to assist in providing you with relevant information about our product and special offers that may be of interest to you but only if you subscribe to our newsletter.


    Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.


    We may also use personal information to perform credit checks, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


    Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.


    Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions please feel free to contact us.


    Security


    The Leona Edmiston Online Boutique is a secure site. We use Secure Socket Layer (SSL) technology for secure data transmission over the internet. We encrypt all of your personal information, including credit card number, name and address, so that it cannot be ready as the information travels over the internet.


    Our secure server software uses VeriSign's SSL encryption method to do this. It is the industry standard and among the best software available for secure online commerce transactions.


    If you elect to submit your credit card details online, you will notice that the URL prefix (located in your address bar) will change from the standard http:// to the secure https://. This means that you are in secure mode.


    Similarly, you will notice your browser's security icon (located at the bottom right hand corner of your browser window) change to either a locked padlock or solid gold key (depending on your browser make and version). You may even - depending on your chosen preferences - receive a prompt informing you that you are visiting a secure page.


    This is your assurance that your browser and our server are communicating securely.



    Pricing and Availability

      Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.


      We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, if the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.


      All prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.


      Leona Edmiston sometimes offers promotional discounts that can be applied to your order by using a promotional code. In order to take advantage of these promotions, you must enter the promotional code in the space provided during the checkout process and hit the "apply" button. The value of the promotion will be applied to your order automatically. If you have not applied the promotional code but order was placed during the event contact our team straight after you’ve placed your order. It is up to Leona Edmiston's discretion to refund you the discounted amount. Please note, only one promotional code may be used per transaction. Unless otherwise specified each promotional code may only be used once per customer.



      Pre-orders

        Leona Edmiston at times may offer products for pre-order. Consequently you may from time to time be given the possibility of making an Advance Payment for certain products. This will ensure that you receive this item in priority once the style has been received by Leona Edmiston Online Boutique. Your rights regarding Pre- Order are the same as those for any other purchase at Leona Edmiston Online Boutique.


        Pre-Orders will receive products in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Pre-Orders Styles due to production problems or quality check issues. In these circumstances we will notify you by email and refund the Advance Payment to your credit card as soon as we are advised that merchandise has become unavailable.



        Payment

          Payment can be made via Visa, MasterCard, and American Express (There is a 3% surcharge when paying by American Express) Payment will be debited and cleared from your account upon completion of your order. All credit card holders are subject to validation checks and authorisation by the card issuer.


          If the issuer of your payment card refuses to authorise payment to Leona Edmiston, we will not be liable for any delay or non-delivery.


          All credit card transactions on the Leona Edmiston Online Boutique are processed using a secure online payment gateway that encrypts your card details in a secure environment. Leona Edmiston will not hold your credit card details on the website or our customer database.



          Best viewing

            The Leona Edmiston Online Boutique is best viewed with monitors using 1024 x 768 resolution  or above.


            We have made every effort to display as accurately as possible the colours of our products that appear on Leona Edmiston. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.




            COUPON CODES

            Coupon codes are issued with specific use requirements, only one coupon code can be redeemed per purchase and Leona Edmiston holds the right to refuse use of an issued coupon code.

            Birthday and anniversary vouchers:

            1. Voucher is valid for 1 month from the time of issue
            2. Voucher is 1 use per customer
            3. Vouchers cannot be shared or transferred
            4. Vouchers are only valid towards full priced purchases
            5. Vouchers are unable to be backdated
            6. Vouchers cannot be used in conjunction with any other rewards or benefits
            7. Vouchers cannot be used in conjunction with each other or another promotion code
            8. To use the voucher online enter the code at checkout
            9. To use the voucher in store present the email to the sales assistant along with your leCLUB card, number or email address

            Business Details:

            • Ducker Edmiston Pty Ltd Trading as Leona Edmiston
            • Suite 10, 32 Ralph St
            • Alexandria NSW, 2015
            • ABN: 33 087 204 082

            Please note this is NOT the address for online returns.