At Leona Edmiston, we take pride in our customers loving their items!
If for any reason you're not in love, we are here to help.
Please see our returns policy below and intructions on how to return your order
Full Priced Items
You can return your full priced item/s for either a full refund, exchange or store credit from Leona Edmiston if they meet ALL the following requirements:
• It is a full priced item (i.e. it was not purchased on a promotion);
• Returned within 14 days from the date of purchase;
• Item is in original condition;
• Garment has not been worn, washed or have personalised alterations in any way and;
• All tags must remain in place including the tag attached reading: “Please note that returns will only be accepted if this tag remains attached and the garment is in unused condition”. Once this tag is removed the item is no longer returnable.
• You have proof of purchase.
Due to hygiene reasons, we cannot refund or exchange the following items unless faulty:
We do not offer refunds for sale items (unless faulty). This includes products that have been discounted for a promotional period
and permanent discounts.
All Returns are subject to the terms stated below:
• Items must be in original condition and must not have been worn, altered or washed
• All tags must remain in place
• Every garment shipped has a tag attached reading “Please note that returns will only be accepted if this tag
remains attached and garment is in unused condition”
• Once this tag has been removed, the garment is no longer returnable
We accept returns if they are returned within 14 days from the date of receipt and they meet all of our conditions.
How To Return Your Order
Online Returns Procedure
1. Returns Form:
All deliveries come with an Online Store Returns Form. This must be completed and sent to us with your return.
2. Request a Return Authorisation Number:
The quickest way to do this is head to the Returns Portal Here (located at the bottom of our website under ‘Customer Care’.)
You may also contact our Online Customer Support team on firstname.lastname@example.org to request a
RETURNS AUTHORISATION number to complete the form below.
3. Please return your purchased goods, along with the Online Store Returns Form and the Invoice to the
address provided on the Online Store Returns Form.
4. Receipt of Return:
Upon receipt of the return, we will notify you once The Refund or Credit note has been processed.
Please note that you are responsible for any costs associated with returning your items to us, and that the goods are
your responsibility until they reach our Online Store
If you would prefer to return your item in store, please ensure your items meet all of the requirements in our returns policy above and follow the below instructions.
1. Head into your nearest Leona Edmiston store.
2. Request for a refund and/or exchange.
3. Please have ready your proof of purchase.
You can find your nearest store here
Faulty Returns Policy
If you believe you can recieved a faulty item, please reach out to us!
You can either head in-store or reach out to our online Customer Support team by emailing: email@example.com or call us on (02) 9331 7177
Leona Edmiston Stores and Leona Edmiston Online Store can assist you with your return of a faulty item by offering you a number of solutions:
1. If the fault is minor (as determined at the sole discretion of Leona Edmiston), we may elect to repair the product, where possible;
2. If the fault is major (as determined at the sole discretion of Leona Edmiston), you may elect to receive:- A replacement product (if possible); or - Credit note; or- A refund of the original purchase amount (except if the original purchase was made using a credit note or gift voucher)
Please note, Leona Edmiston will only offer you a repair, exchange, credit note or refund if:
1.The goods are returned within a reasonable time, being 2 weeks from the date of purchase;
2. Proof of purchase to Leona Edmiston’s satisfaction is provided, in the form of the Leona Edmiston transactional receipt or invoice;
Please note, in addition to the above requirements, Leona Edmiston will only offer you a refund if upon assessment by Leona Edmiston:
1. The item is considered faulty; or
2. The item is considered to hold a manufacturing fault; or
3. In respect to Leona Edmiston Online Store purchases, the items varies significantly to the description and/or images
If you need more assistance or have any questions about our returns policy or how to return your order, we are here to help! Please contact our Customer Support team.
You can email: firstname.lastname@example.org